We are changing the way clothes are made, moving away from the waste and environmental destruction of fast fashion.
We are making your clothes individually here in the UK.
Conscious fashion is a two-way process and this means the consumer has to change the way they buy.
For most eco-conscious consumers this is not an issue, but a welcome solution.
This is how we work:
- We design and offer a wide selection of unique products, available in a range of sizes and colours.
- All our products are made by hand in our Sussex workshop – we don’t hold stock of finished products.
- Please take the time to measure yourself and check our sizing charts before ordering.
- You order your selected products from our website.
- We make the garment to your specifications: size; leg length; colour etc..
- You receive your individual made-to-order products within the time-frame specified on the website.
If your new clothes fit, it’s all good. You’re happy, we’re happy.
If they don’t, it’s not a problem.
You have invested in your new clothes and we want you to be delighted with them, so we will do our very best to sort out the issues:
HOW TO RETURN A PRODUCT THAT DOES NOT FIT.
Please return your unworn product in its original packaging using the returns label and specifying the issue.
We offer ONE free-of-charge re-production or adjustment per customer and garment type.
This does not cover: Variation in colours, or errors made while measuring yourself.
If you are unsure about which fabric & colour to order, please order our fabric swatches pack. Our swatches pack costs £5 which will automatically be deducted your first order (making them free once you’ve ordered).
If your new clothes fit, but you find any fault with the fabric or construction, we will replace the faulty garment, or offer a full refund.
Please read our full returns policy below:
GOSSYPIUM'S MADE TO ORDER RETURNS POLICY
The garment shown is for illustration purposes only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but are for guidance purposes only. In order to see and feel the individual fabrics, we recommend ordering fabric samples through our website.
Gossypium offers one (1) re-production or adjustment per customer and garment type.
The replacement product should be the same type of garment and have the same value as the original.
If an item does not fit, please email: email@example.com and we will help you through the next steps.
Although it’s not essential, it would help our tailors a great deal if you were able to send a photograph of you wearing the garment, indicating where there are sizing issues.
The guarantee does not cover marginal adjustments within our tolerances, or if the delivered garment matches the chosen model, style, fit or design when worn.
The guarantee does not apply to business customers (B2B).
Please package your order in its original packaging and send to:
Newhaven , BN9 0BX
Gossypium made-to-order products are always made to the measurements stated by you.
We generally accept a slight variation from the original measurements (e.g. a centimetre or 2 variation in sizing between one size 12 and another).
Please also note that we add a certain amount of fabric to our garments during production to adjust for the shrinkage that can occur during the first few washes of a garment.
The amount added depends very much on the fabric itself and can therefore vary.
Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash.
Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.
GUARANTEE IF AN ITEM IS FAULTY
If your garment fits well but you discover any fault - we will always honour our replace or refund guarantee. Simply return the item to us within 90 days and we will either rectify the fault or re-make the item - free of charge and without quibble. This guarantee is in addition to your statutory rights.
Gossypium also takes responsibility for the cost of return shipments under the condition that you return the custom-made product in the same box as it was delivered in and send with the cheapest possible shipping method.
Items don't need to be returned via recorded post, but please ask for a certificate of posting. We do ask that you pay for returns shipping, but we'll reimburse your postage costs along with your refund, or when we send you a replacement item.
In case of force majeure the agreement can either be considered as judicially cancelled with neither customer nor Gossypium being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Gossypium considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Gossypium, natural catastrophes and any circumstances, events and circumstances that are beyond our control.
CUSTOM MADE CLOTHING AND CANCELLATION RIGHT
As per the Consumer Rights Act 2015, bespoke and custom made items are exempt from cancellation rights.
Once we have started making your item of clothing the order cannot be cancelled or changed.