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We want you to be totally confident about every order you place, so we have a 30-day no quibble returns policy to put your mind at ease.
Our returns policy, in a nutshell
You can return anything for any reason - even if it has been made to measure.
You can return your parcel within the UK using Royal Mail and we will refund your postage costs.
You will get a replacement or full refund.
At Gossypium - if you're not happy, we're not happy. It really is that simple!
How to return an item
Returning a product is easy - and free!
Fill in the returns form that came with your order - if for any reason you can’t find it just drop us an email and we'll send you a new one.
Package your return securely - include as much original packaging as possible.
Post the package to us - items don't need to be returned via recorded post, but please ask for a certificate of posting.
Then it’s over to us. Your return will be processed and a replacement or refund arranged - always within 14 days, but normally within 7 days of us receiving your returned items.
Returning items from outside the UK?
For international customers we do ask that you pay for returns shipping. But if your product was faulty we'll reimburse your postage costs along with your refund, or when we send you a replacement item.